FAQs

The definitive answer is NO. We use state-of-the-art technology while producing all of our products. We make all our prints with German made Durst machines, known as the best printing machine in the world, and we only use Original Durst inks which is made in the UK and is the most durable against color fading inks. We only use high quality raw materials in order to get the high quality wall art product that retain their vibrant colors for a very long time.

There is no major color differences in our prints. Depending on your device’s display settings such as brightness level and color scheme there might be minor differences. .

You may return the product you don’t like in 14 days upon receiving. Please contact us before returning the product. Otherwise, we cannot initiate the return process. For arbitrary returns, 10% restocking fee deduction is applied over the total product price.

Insigne glass wall arts are prepared by applying direct UV printing to glasses with increased strength by applying the temper process. Insigne glass wall arts are much safer than standard wall art products thanks to its special hanging apparatus design. Properly installed insigne glass wall arts are not likely to fall off the wall in an earthquake or when you accidentally hit the printing.

Since Insigne glass wall arts are tempered, they are much more durable than normal glasses. In addition, our glass wall arts delivered in a specially protected box with corner protection apparatus. Despite all this, if the product you purchased is damaged in the cargo, we immediately replace it with a new one without tiring you out with the processes. If there is any damage on product box while you are receiving your product, please refuse accepting it and contact us immediately. Otherwise any defection claim because of transport can not be accepted.

You can contact our customer relations unit for your special design glass wall art orders. All images that you share with us via e-mail are stored on our own servers for 1 month against the possibility of reprinting (due to reasons such as damage to the product during shipping, faulty production, etc.) and will be permanently deleted at the end of this period. Your images are never used for other purposes and are not shared with 3rd parties.

We have an installation video to show how to hang your wall art. You can watch the video below:

All your inquiries would be answered within 24 hours regardless of the time it’s been sent.

If you want to hang your wall art other than it is seen on the images please contact our customer service via  contact@insigneart.com before ordering.

We do send you the hanging apparatuses. Yet, we do not send screws, dowels and screwdriver. We recommend you to use the right screws and dowels according to your wall type.

We produce custom sized wall art only for wholesales. Please contact us via contact@insigneart.com for your inquiries.