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Shipping

Thank you for visiting and shopping at Insigne!

Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order due to unexpected events, we will contact you via email or telephone to inform you about the process.

Shipping Rates & Delivery Estimates

Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilograms.

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time with express shipping is 2-5 business days after your order has been processed (5-14 business days for Australia). Delivery delays may occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Duties and Taxes

All the duties and taxes will be applied to your order at checkout.

Damages

Insigne is liable for damaged or lost products during shipping. When you receive your order please inspect your item for any damage. If you received your order damaged, file a claim with shipment carrier at the moment of delivery and please contact with our customer support (contact@insigneart.com) and provide us the image of the defect and the packaging boxes. Please do not inform any damages with the item after hanging it to the wall. In this case, since the product will no longer be in its original condition and will not be resellable, we cannot fully refund your purchase.

Please save all packaging materials and damaged goods before filing a claim.

Wrong Informations

Our fullfilment operation is fully automated that you have to check the shipping address before you placed your order. If you want to change your shipping address after you placed your order you have to contact us via (contact@insigneart.com) within 24 hours.

If you cannot receive your order due to the wrong information:

You may be refunded %75 of the total amount

You may have your item reshiped by paying the reshipping costs.

Return Shipping

You may return most new, unopened items within 14 days of delivery.

You will get full refund if the item has problems regarding quality such as scratches on the print or cracked glass and in case you received wrong item. In order to get full refund, the items must be unused and in the same condition as it is received.

We'll also pay the shipping costs if the return is a result of our error (in case you received an incorrect or defective item). If not, shipping costs are non-refundable.

Under some ciscumstances you may get partial refunds such as:

Failure returning the item in its original package

Failure returning all parts of the product

Please note that we do not fully refund your returns if you placed the wrong size or the wrong item even if you benefited from free shipping, we deduct the shipping costs.

Custom orders cannot be cancelled nor can be returned.

To return your product please contact us via (contact@insigneart.com) and we will provide you our address for returns, if applicable.

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For arbitrary returns, 10% restocking fee deduction is applied over the total product price.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If there is any damage on product box while you are receiving your product, please refuse accepting it and contact us immediately. Otherwise any defection claim because of transport can not be accepted.

You will get full refund if the item has problems regarding quality such as scratches on the print or cracked glass and in case you received wrong item. In order to get full refund, the items must be unused and in the same condition as it is received.

We'll also pay the shipping costs if the return is a result of our error (in case you received an incorrect or defective item). If not, shipping costs are non-refundable.

Under some ciscumstances you may get partial refunds such as:

Failure returning the item in its original package

Failure returning all parts of the product

Please note that we do not fully refund your returns if you placed the wrong size or the wrong item even if you benefited from free shipping, we deduct the shipping costs.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start a return process, please contact us at contact@insigneart.com. Return shipment costs should be compensated by the buyer in arbitrary returns. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at contact@insigneart.com.